Reputation Officer watches Google, Facebook, Instagram and Yelp for you. The routine reviews get answered on their own. Anything that can hurt you lands on your phone.
Your agent reads every new review. The easy ones get a reply in your voice. The rough ones skip the queue and come straight to you.
You stop checking four apps. Every review shows up in one place, sorted by how much it matters.
Ten minutes a week on the reviews that count. Zero on the rest.
Google, Facebook, Instagram, Yelp. Two minutes and you're connected. From then on, every new review flows in on its own.
You decide what the agent may answer alone and what always waits for you. Four stars and up? Auto. Anything about refunds? Human. Your call.
The thank-yous handle themselves, in your tone. You get pinged for the angry ones while they're still fresh and fixable.
Make sure they see a business that cares. Setup takes two minutes.